Fatal Error after new template installaton

  • Unknown's avatar
    voodrew · Member ·

    I installed a new template and I am getting this error when I go to my domain OR my dashboard. I cant even log in to figure out how to fix it. Help!

    Fatal error: Uncaught Error: Call to a member function add_global_groups() on null in /home1/andrewc/public_html/wordpress/wp-content/object-cache.php:144 Stack trace: #0 /home1/andrewc/public_html/wordpress/wp-includes/load.php(583): wp_cache_add_global_groups(Array) #1 /home1/andrewc/public_html/wordpress/wp-settings.php(123): wp_start_object_cache() #2 /home1/andrewc/public_html/wordpress/wp-config.php(95): require_once(‘/home1/andrewc/…’) #3 /home1/andrewc/public_html/wordpress/wp-load.php(37): require_once(‘/home1/andrewc/…’) #4 /home1/andrewc/public_html/wordpress/wp-blog-header.php(13): require_once(‘/home1/andrewc/…’) #5 /home1/andrewc/public_html/wordpress/index.php(17): require(‘/home1/andrewc/…’) #6 {main} thrown in /home1/andrewc/public_html/wordpress/wp-content/object-cache.php on line 144

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We cannot help with this in the WordPress.com forums.

    Please contact support for the template you installed directly for help with this.

    General support for your version of WordPress is provided at https://wordpress.org/support/forums/

    You’ll likely need to log into FTP at your hosting provider and manually delete the template files from there to regain access to the dashboard.

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