fatal error because of woocommerce payments

  • Unknown's avatar
    sayedelzubeir6fe5f32923 · Member ·

    I received an email in this regard many times from WordPress and I am still in the setup phase of my website and I don’t want to fall for errors when the launch comes.

    Please help.

    Error details
    =========
    An E_ERROR error occurred due to line 572 in the file /chroot/home/a7127be5/b89d5c01d4.nxcli.io/html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php. Error message: Uncaught Error: Class ‘WC_Payments_Admin_Settings’ not found in /chroot/home/a7127be5/b89d5c01d4.nxcli.io/html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php: 572
    Stack trace:
    #0 /chroot/home/a7127be5/b89d5c01d4.nxcli.io/html/wp-includes/class-wp-hook.php(308): WC_Payments_Account->maybe_redirect_to_onboarding(”)
    #1 /chroot/home/a7127be5/b89d5c01d4.nxcli.io/html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #2 /chroot/home/a7127be5/b89d5c01d4.nxcli.io/html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #3 /chroot/home/a7127be5/b89d5c01d4.nxcli.io/html/wp-admin/admin-post.php(30): do_action(‘admin_init’)
    #4 {main}
    thrown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    If you are using WooCommerce Payments on a self-hosted site and have purchased any WooCommerce extension, please open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    Our WooCommerce Team would be more than happy to assist you.

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These particular forums provide support for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

    Thanks!

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