Fatal error – Can't access the Dashboard

  • Unknown's avatar
    lifechanger00 · Member ·

    Every time I try to go to the Dashboard or any other place like Widgets or Menus, I can’t access them and instead I am getting this nasty error:

    Fatal error: Uncaught Error: Call to undefined function mcrypt_decrypt() in /home/customer/www/tattooremovalauckland.com/public_html/wp-content/plugins/wp-social-contact/lib/styles/styles.php:249 Stack trace: #0 /home/customer/www/tattooremovalauckland.com/public_html/wp-content/plugins/wp-social-contact/lib/styles/styles.php(234): aplLegacyDecrypt(‘bDEveFRrKytiZHV…’, ’93h3kIijsr7674x…’) #1 /home/customer/www/tattooremovalauckland.com/public_html/wp-content/plugins/wp-social-contact/lib/styles/styles.php(768): aplCustomDecrypt(‘l1/xTk++bdumyaO…’, ’93h3kIijsr7674x…’) #2 /home/customer/www/tattooremovalauckland.com/public_html/wp-content/plugins/wp-social-contact/lib/styles/styles.php(933): aplCheckData3(”) #3 /home/customer/www/tattooremovalauckland.com/public_html/wp-content/plugins/wp-social-contact/lib/styles/styles.php(103): aplVerifyLicense3(”, 0) #4 /home/customer/www/tattooremovalauckland.com/public_html/wp-content/plugins/wp-social-contact/lib/ui.php(8): ask3_lic_status() #5 /home/customer/www/tattooremov in /home/customer/www/tattooremovalauckland.com/public_html/wp-content/plugins/wp-social-contact/lib/styles/styles.php on line 249
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    I tried the Recovery Mode link but it says: “Recovery Mode not initialized” and I haven’t received a new one now that the first link is expired and the error persists.

    Is there another way to access the dashboard, debug, or deactivate the plugin?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    lifechanger00 · Member ·

    The blog I need help with is NOT straightthinkinghypnotherapy.com (that was automatically posted), it is tattooremovalauckland.com/

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We cannot help with this in the WordPress.com forums.

    Please contact support for the wp-social-contact plugin you’re using directly for help with this, as that error indicates that plugin is causing this.

    General support for your version of WordPress is provided at https://wordpress.org/support/forums/

  • The topic ‘Fatal error – Can't access the Dashboard’ is closed to new replies.