Fatal Error Code

  • Unknown's avatar
    enzodo · Member ·

    Please review the fatal error code and advise what can be done to restore my site. I no longer have access to the recovery codes and I have placed my website offline.

    Fatal error: Uncaught Error: Call to undefined method ElementorUtils::is_ajax() in /home/customer/www/swhoses.com/public_html/wp-content/plugins/elementor-pro/modules/forms/classes/ajax-handler.php:33 Stack trace: #0 /home/customer/www/swhoses.com/public_html/wp-content/plugins/elementor-pro/modules/forms/module.php(176): ElementorProModulesFormsClassesAjax_Handler::is_form_submitted() #1 /home/customer/www/swhoses.com/public_html/wp-content/plugins/elementor/core/base/module.php(85): ElementorProModulesFormsModule->__construct() #2 /home/customer/www/swhoses.com/public_html/wp-content/plugins/elementor-pro/includes/modules-manager.php(58): ElementorCoreBaseModule::instance() #3 /home/customer/www/swhoses.com/public_html/wp-content/plugins/elementor-pro/plugin.php(319): ElementorProManager->__construct() #4 /home/customer/www/swhoses.com/public_html/wp-includes/class-wp-hook.php(307): ElementorProPlugin->on_elementor_init(”) #5 /home/customer/www/swhoses.com/public_html/wp-includes/class-wp-hook.php(331): WP in /home/customer/www/swhoses.com/public_html/wp-content/plugins/elementor-pro/modules/forms/classes/ajax-handler.php on line 33

    WordPress version 5.9.3
    Current theme: Twenty Seventeen (version 2.0)
    Current plugin: Elementor Pro (version 2.4.3)
    PHP version 7.4.29

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hi there, I’m sorry you’re having trouble with your site, but it is not a site hosted here at WordPress.com. Instead, it’s a site using the software from https://wordpress.org/ and hosted on SiteGround.

    Because WordPress.com and WordPress.org are different entities https://wordpress.com/support/com-vs-org/ we are usually unable to help those sites.

    WordPress.org has complete documentation at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

    With that said, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the /elementor-pro/ directory there.

    That should remove the plugin causing the problem and restore your site.

    Next, I recommend reporting the issue to Elementor’s support at https://elementor.com/support/

  • The topic ‘Fatal Error Code’ is closed to new replies.