Fatal Error Message

  • Unknown's avatar
    cpian406 · Member ·

    I just downloaded a Flo Theme and updated my WordPress site and I have been trying to clean out the loads of spam comments I have and now I’m getting this error message. Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 11 bytes) in /home/chrb/public_html/blog/wp-includes/wp-db.php on line 1846 PLEASE HELP!!!! Thank you.

  • Unknown's avatar
    omkarbhagat · Member ·

    Hi there,

    It looks like your WordPress site is self hosted (using WordPress.org).
    I’m sorry but here on this forum, we only provide support for sites hosted on WordPress.com.

    For support on self hosted sites, visit the forums at WordPress.org –
    http://wordpress.org/support

    To know more about the difference between WordPress.com and WordPress.org, visit this page –

    WordPress.com vs. WordPress.org

  • Unknown's avatar
    cpian406 · Member ·

    No it’s never been a .org site! It’s only been .com. I noticed someone else had this same problem and same responses were given. Do you work for WordPress.com. I can’t figure out how to communicate with anyone! It’s NOT a .org site! It’s self hosted yes. Is t that .com?

  • Unknown's avatar
    timethief · Member ·

    Fatal error is wordpress.ORG software error message. This is WordPress.COM support.

    We cannot help with that here at WordPress.COM. That site is not on our servers. You are posting to the wrong support forum. You need to post to wordpress.ORG support.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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