Fatal error message
-
Hi! I’m working with a client who has a WordPress site that was set up prior to my coming on board. The site has been janky from the beginning, and I don’t have the expertise to fix it other than make minor updates. Now, every time I try to login I receive this message:
Fatal error: Call to undefined function bws_general_menu() in /home/austin_heights/austinheights.ca/wp-content/plugins/contact-form-plugin/contact_form.php on line 36
I can no longer get into the backend of the site. What does this error message mean and how do I fix it?
Any help would be appreciated! – Laura
The blog I need help with is: (visible only to logged in users)
-
Correction to the above – the website I’m working with is austinheights.ca (not greenbumb – not sure why that was included, I didn’t type it) – Laura
-
Laura, austinheights.ca is a self-hosted WordPress (WordPress.org) site and not hosted here on WordPress.com.
I am afraid we are unable to help you here. These forums are only for questions related to WordPress.com sites.
You can post the question on self-hosted WordPress (WordPress.org) forums for help: https://wordpress.org/support/
You can learn the differences between a self-hosted WordPress (WordPress.org) site and a WordPress.com site here.
Suggestion
Additionally, here is a suggestion. The contact form plugin that you use on austinheights.ca seems to be causing this issue. You can login to your site using FTP and manually delete this plugin (thus removing that plugin and its data completely) and it might help fix. Although, I recommend posting on WordPress.org forums or speaking to your hosting provider before doing this.
Extra information
And, https://greenbumb.wordpress.com/ was included on this thread because it’s your primary site on WordPress.com. You can see all the sites linked to your WordPress.com account here: https://wordpress.com/sites
-
Hello guys. My site is creativeleadership.partners and it has the fatal error as well. Is it your responsibility or the responsibility of the hosting company?
-
creativeleadershipdotpartners, creativeleadership.partners is a self-hosted WordPress (WordPress.org) site and is not hosted here on WordPress.com.
We cannot help here, as mentioned earlier. You can post your question on the self-hosted WordPress (WordPress.org) forums https://wordpress.org/support/ for help. You can reach out to your hosting provider “Hostpoint Ag, Switzerland” for help.
In the future, please refrain from posting on others’ threads. You can post a fresh thread here for sites on WordPress.com and we will help.
- The topic ‘Fatal error message’ is closed to new replies.
WordPress.com Forums 