Fatal error message

  • Unknown's avatar
    annanix36 · Member ·

    Hey! I chatted last night for assistance- I noticed a warning message at the top of my website. The person assisted me said it was an error with the Bluehost plugin and they were aware, and it should be fixed in a couple of hours. But now when I go to my site, the entire page is down and nothing is visible. Was told to give this information in an email I received last night:
    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.0.1
    Active theme: Twenty Twenty (version 2.0)
    Current plugin: Bluehost (version 2.12.1)
    PHP version 8.0.17

    Any chance you could help? Thanks so much!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,

    I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

    The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

    You can also take a look at the troubleshooting guide here:
    https://wordpress.org/support/forum/how-to-and-troubleshooting

    In addition, you might want to consider posting your question at WordPress.org’s support forum, where people are familiar with such problems and can help you in a more efficient manner: https://wordpress.org/support/forums

    Hope this helps! :)

  • The topic ‘Fatal error message’ is closed to new replies.