Fatal Error message when attempting to login to my admin page!

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  jaredlevan · Member · May 16, 2017 at 8:24 pm

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  Whenever I try to login as an admin, I get the following error message:

  Fatal error: Call to undefined function is_customize_preview() in /home/content/78/7857478/html/wp-admin/includes/admin-filters.php on line 47

  Not sure how to get past this to login to edit content!

  The blog I need help with is: (visible only to logged in users)

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  jaredlevan · Member · May 16, 2017 at 8:25 pm

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  Please note that the blog I need help with is different than listed.

  The blog is jaredlevan.wordpress.com.

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  justjennifer · Member · May 17, 2017 at 11:01 am

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  It seems that the site jaredlevan.wordpress.com doesn’t exist.

  Are you referring to jaredlevan.com? If so, that is a site hosted by GoDaddy and not hosted here on WordPressdotcom.

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  jaredlevan · Member · May 17, 2017 at 1:57 pm

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  Yes my apologies! The site is jaredlevan.com.

  I didn’t know if that would be an issue with the hosting site or with my WordPress login. I’ll check with GoDaddy. Thank you!

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  justjennifer · Member · May 17, 2017 at 2:14 pm

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  You’re welcome. In general, you can find all the support information for sites using the WP (org) software at https://codex.wordpress.org/Main_Page and at https://wordpress.org/support/ If you don’t have a username on the ORG forums, you can register one on that page.

  Standalone WP (org) and WordPressdotcom (where we are) are different entities with different documentation and support forums; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/

  Best wishes for a quick resolution.