Fatal error: uncaught error (probably caused by updated plugin)

  • Unknown's avatar
    andersbe987466f9 · Member ·

    I updated 1-2 plugins and the site is now returning an error. Text of the error posted below. I tried going to the dashboard to fix this but can’t access that either. Any assistance appreciated.

    Fatal error: Uncaught Error: Class ‘WPBakeryShortCode’ not found in /home/customer/www/schoolkitgroup.com/public_html/wp-content/plugins/wpbakery-custom-modules/class/class-vc-popup.php:16 Stack trace: #0 /home/customer/www/schoolkitgroup.com/public_html/wp-content/plugins/wpbakery-custom-modules/class-plugin.php(14): require_once() #1 /home/customer/www/schoolkitgroup.com/public_html/wp-settings.php(447): include_once(‘/home/customer/…’) #2 /home/customer/www/schoolkitgroup.com/public_html/wp-config.php(91): require_once(‘/home/customer/…’) #3 /home/customer/www/schoolkitgroup.com/public_html/wp-load.php(50): require_once(‘/home/customer/…’) #4 /home/customer/www/schoolkitgroup.com/public_html/wp-blog-header.php(13): require_once(‘/home/customer/…’) #5 /home/customer/www/schoolkitgroup.com/public_html/index.php(17): require(‘/home/customer/…’) #6 {main} thrown in /home/customer/www/schoolkitgroup.com/public_html/wp-content/plugins/wpbakery-custom-modules/class/class-vc-popup.php on line 16

    Correct account: Unknown

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,  

    I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.  

    The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org  

    You can also look at the troubleshooting guide here:  https://wordpress.org/support/forum/how-to-and-troubleshooting

    In addition, you might want to consider posting your question at WordPress.org’s support forum, where people are familiar with such problems and can help you in a more efficient manner: https://wordpress.org/support/forums  

    Hope this helps! :) 

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