Fatal error, website down

• 

  refugeetion · Member · May 25, 2017 at 11:38 am

  • Copy link
  • Add topic to favorites

  I tried adding a plug in to a website I manage and received the following: Warning: require_once(/homepages/15/d643446606/htdocs/app643446729/wp-content/plugins/google-analytics-for-wordpress/lite/includes/google.php): failed to open stream: No such file or directory in /homepages/15/d643446606/htdocs/app643446729/wp-content/plugins/google-analytics-for-wordpress/googleanalytics.php on line 490

  Fatal error: require_once(): Failed opening required ‘/homepages/15/d643446606/htdocs/app643446729/wp-content/plugins/google-analytics-for-wordpress/lite/includes/google.php’ (include_path=’.:/usr/lib/php7.0′) in /homepages/15/d643446606/htdocs/app643446729/wp-content/plugins/google-analytics-for-wordpress/googleanalytics.php on line 490

  I can now not access the website.

  Any advice?

  The blog I need help with is: (visible only to logged in users)

• 

  yoga1103 · Member · May 25, 2017 at 11:58 am

  • Copy link

  Hi,

  Your blog refugeetion.wordpress.com is working fine.

  Could you share the site URL, that you need help with, so the members in the forum can see what is wrong.

  Looks like your site is on wordpress.org.
  To understand the difference between wordpress.com and wordpress.org: https://en.support.wordpress.com/com-vs-org/

  – best

• 

  hacchism · Staff · May 25, 2017 at 1:16 pm

  • Copy link

  Hi @refugeetion,

  As @yoga1103 mentioned, it looks like that you have a self-hosted site with WordPress.org software.

  In this case, you can get help in the support forum of WordPress.org. If you are not sure about the difference between wordpress.com and wordpress.org, the link of the suitable support page was provided by @yoga1103 above.

  Thanks!!