Featured content not sliding since domain change

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  rubiterapias · Member · May 4, 2014 at 9:16 pm

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  Hi,

  Yesterday I’ve changed my domain, and since ever the featured content is not sliding in automatic way as it was previously.
  What can I do? I’m using twenty fourteen theme.
  I’m only using the web, however I’ve noticed that some people download an application to manage the site: should that be a problem?

  My site is rubiterapias.com

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 4, 2014 at 9:22 pm

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  The featured post slider is operational for me. In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.

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  rubiterapias · Member · May 4, 2014 at 10:24 pm

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  Hi,

  Thank you for your fast answer.
  I’ve tried all the indications and I wasn’t successful. What makes me think that is nor a problem of browser is because yesterday with the same browser, same version, the automatic sliding was working, and today since I’ve changed for the new domain is not changing in automatic, only when I press “left/right arrow”: so previously I had rubiterapias.wordpress.com and now rubiterapias.com, it is not running in the same way… should it be about DNS? ou some other thing I’ve changed to make it work?

  Thank you once again for your help!

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  timethief · Member · May 4, 2014 at 10:34 pm

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  We need to know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.

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  rubiterapias · Member · May 4, 2014 at 10:39 pm

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  Hi,

  I’m using a laptop, running on firefox 29.0 updated version.

  error: when I get into rubiterapias.com, I have sliding images. However they do not change automaticaly as they were doing yesterday, just before changing the domain -> domain.wordpress.com to domain.com

  Hope have answered everything :)

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  rubiterapias · Member · May 5, 2014 at 9:48 pm

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  Hi,

  Any update on this topic?

  Thanks

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  timethief · Member · May 5, 2014 at 10:11 pm

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  I tagged this thread for a Themes Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  rubiterapias · Member · May 5, 2014 at 10:20 pm

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  I was not aware of that. Thank you, I’ll wait from na answer.

  Thanks

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  druesome · Staff · May 7, 2014 at 2:01 pm

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  Hi there! I’m afraid that for the Twenty Fourteen theme, the featured content slideshow does not automatically advance as you described. Additionally, switching to a custom domain could not have in any way affected the behavior of your theme. Let me know if you have more questions or concerns. Best regards!