Featured Images Not Loading

  • Unknown's avatar
    fundamentalsage · Member ·

    I went in to create a new post today and could not get the featured image to load on the new post. I’ve now gone in and see that the featured images are no longer loading on many of my other posts and pages within the website. This is on both mobile and computer web browsers. Sometimes they show on the thumbnail, but not on the post – and sometimes they don’t show on the thumbnail, but show in the post. Any thoughts on what may be causing this?

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

  • Unknown's avatar
    fundamentalsage · Member ·

    Thanks so much for your detailed reply. Very helpful! I’ll look into potentially migrating.

    I also noticed that all of my featured images are now working properly this morning, so I’m not exactly sure what the deal was yesterday. Need to check into things a bit more.

    Thanks!

  • staff-dragon · Staff ·

    Hey there,

    Sounds like a plan. Let us know if you are interested in migrating, and we will be happy to help with the process!

    Best of luck!

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