Featured images suddenly not appearing on pages (desktop only)

  • Unknown's avatar
    jetaimemeneither · Member ·

    Hello,

    I’m not sure when exactly it happened, but recently the featured images on all of my pages have vanished when viewing on a desktop, however, they are showing on the phone version of my site. I’ve looked around on forums and articles, but haven’t been able to find a solution.

    Any tips would be very helpful, thank you!

    My site’s theme is SimpleMag: By ThemesIndep

    The blog I need help with is

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with DreamHost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, you can find support for your theme at https://www.themesindep.com/support/forums/forum/simplemag/

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