Fee Dispute

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  bensimmons5 · Member · Feb 7, 2019 at 2:38 pm

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  I was charged $318, I never signed up for automatic renewal I am not sure what this charge is or if it was fraudulently. Please respond at earliest convenience.
  Description: [redacted]

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  elizazh · Member · Feb 7, 2019 at 4:44 pm

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  Hi @bensimmons5,

  I’m tagging a member of the staff to assist you.

  Cheers

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  staff-doublebassd · Staff · Feb 7, 2019 at 5:36 pm

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  Hi there,

  This definitely appears to be a legitimate Transaction ID, but I am unable to find any charge connected to the ID.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You an also reach out to billing support there directly.

  If you have any questions, feel free to contact me back as well. Once we find the upgrade, we can cancel and refund the charge.

  Thanks,

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  staff-doublebassd · Staff · Feb 7, 2019 at 5:38 pm

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  I redacted the bank statement information from your post due to this being a public forum.

  Thanks again,