Fee payment not accepted – error code AXTSUS

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  manuelaneger86 · Member · Jun 15, 2015 at 6:54 pm

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  I need to pay a 20,- EURO fee, which isn’t really the problem. The problem is, that I want tp pay that fee with PayPal but wordpress always denied the transaction and payment. The error code ist AXTSUS.
  I can’t use any functions on my blog for some days now, cause the payment dont work.

  Can someone please help me, what does this code mean and how can I pay the fee to use my blog again?
  I’m from Germany, so Paypal do work here and I always paid my domain stuff with my account details, which also dont work.

  Thanks for the help

  The Blog ist blushandsugar.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 15, 2015 at 7:20 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

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  manuelaneger86 · Member · Jun 15, 2015 at 7:29 pm

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  Paypal support the country where I live, so that cant be the problem. I used to pay with my account details before, but wordpress also denied that transaction.

  The error code is AXTSUS – I need to know what that means

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  timethief · Member · Jun 15, 2015 at 10:31 pm

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  brookedot · Member · Jun 15, 2015 at 11:11 pm

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  Hi Manuela,

  I have sent you a private message to get this issue resolved.

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  timethief · Member · Jun 15, 2015 at 11:16 pm

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  @bdukes
  Is it possible for you to state what that error code means so I can refer to it in the future please?

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  brookedot · Member · Jun 15, 2015 at 11:19 pm

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  @timetheif,

  We use a different payment processor in Germany and sometimes that’s a bit funky. This is an error specific to that payment processor. It’s best to send these folks our way and we’ll get them sorted. :)

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  timethief · Member · Jun 16, 2015 at 2:56 pm

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  @bdukes
  Aha. Understood and thanks for responding.