feedback for your app and site on mobile device

  • Unknown's avatar
    jennyboyle · Member ·

    Hi there,

    I’m having a terrible time with your app on my ipad, and I wanted to drop a line to you helpful folks because I’m sure you’d appreciate it rather than me just storming about on my own.

    Your app is very hard to work with. If I’m doing everything right, it is a nightmare to import photos, especially as they show up in code (I’ve tried to change display mode to images and it does not change anything). The code, furthermore, shows up at the bottom of the page each time, and I have to manually cut and paste it to the appropriate place. This entails differentiating between two different paragraphs of code, which has resulted in my photos being unavailable and incomplete. I then have to press update before I can view whether it’s showing up properly, which takes me out of my post screen, back to home screen, and requires all the requisite re-loading.

    The option of small, medium, large and original size of photo is also confusing, as the gap between medium (very small, but not a thumbnail) and large (too big to fit on the screen) leaves me with images that are ill sized whenever i post from my mobile device.

    I tried to use the website from my browser, thinking it may be a better option and experience, but it was almost worse. I had to log in, of course, and apparently used the wrong login info. I changed pw, and then had a terrible time updating this info in the app. When using the browser site, the post wouldn’t even fit on the screen, and I could not scroll or even select in many instances. Images were overlapping…it was a big ol’ mess.

    It’s all done now, but it does not look half as good as I would like. I’m not sure how all of this could be remedied so posting while I’m travelling is not such a pain. Your recommendations would be greatly appreciated.

    Thanks. :)

    JB.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi JB!

    First, we really appreciate the feedback! Second, can you let me know what device/operating system you’re using?

    Let me address each of your questions/comments separately:

    If I’m doing everything right, it is a nightmare to import photos, especially as they show up in code (I’ve tried to change display mode to images and it does not change anything).

    Within the mobile app, the images will display as HTML code. So, you’ll see something like this:

    <img src="LONG URL" width="300" height="300" class="aligncenter size-medium wp-image-1211" />

    While this definitely looks different than displaying the actual image, it actually makes it easier to update. For one, you can update the size by altering the width/height dimensions in the code. Second, you can change the URL that the image directs to when clicked. For example, you might see something like this:

    <a href="http://facebook.com"><img src="LONG URL" width="300" height="300" class="aligncenter size-medium wp-image-1211" /></a>

    That means that the image will direct users to Facebook when clicked. Does that make sense?

    The code, furthermore, shows up at the bottom of the page each time, and I have to manually cut and paste it to the appropriate place.

    That is a great observation, and would certainly be frustrating if you were inserting multiple images into a post. I’ll be sure to alert our developers for future app updates.

    I then have to press update before I can view whether it’s showing up properly, which takes me out of my post screen, back to home screen, and requires all the requisite re-loading.

    I actually just reported this issue to our mobile developers as well. I’ll keep you posted with what I find out!

    The option of small, medium, large and original size of photo is also confusing, as the gap between medium (very small, but not a thumbnail) and large (too big to fit on the screen) leaves me with images that are ill sized whenever i post from my mobile device.

    You should be able to edit this option from your blog dashboard. Just navigate to Dashboard -> Settings -> Media. You can set default sizes for the thumbnail, medium, and large sizes. Can you give that a try and let me know if it improves the experience?

    I tried to use the website from my browser, thinking it may be a better option and experience, but it was almost worse. I had to log in, of course, and apparently used the wrong login info. I changed pw, and then had a terrible time updating this info in the app. When using the browser site, the post wouldn’t even fit on the screen, and I could not scroll or even select in many instances. Images were overlapping…it was a big ol’ mess.

    We recently updated the WordPress.org software to version 3.9. Can you please make sure your site is updated and give this another try? Let me know if you experience the same trouble!

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi!

    I just wanted to let you know that I’ve alerted our mobile delopers of the issue with the preview function in the mobile app. This will be addressed in future releases!

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