File Not Found error at Export (paid extra storage customer)

  • Unknown's avatar

    Hi, trying to do a simple export of all content (for backup purposes) and have been getting “file not found” error all day. Is there something wrong at your end?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there,

    It looks like the export is currently timing out due to the high amount of content. If you would like, I’m happy to send the export to the email address on file for your account. Just let me know!

    On the subject of backups, we take care of all of that for you so you really shouldn’t need to export your content periodically. Even if something drastic happened and our servers went down, we would still be able to power your content back up!

  • Unknown's avatar

    Thank you! Please send the export email address. Although I trust you guys completely my post-9/11 office data loss mode forces me to be overly careful.

    Thanks for the super quick reply!

    From: WordPress.com Support Forums [mailto:(email visible only to moderators and staff)] Sent: Tuesday, August 05, 2014 5:49 PMTo: (email visible only to moderators and staff): [WordPress.com Forums] File Not Found error at Export (paid extra storage customer)

    jeremeylduvall replied to a forum topic that you subscribe to

    in response to the topic “File Not Found error at Export (paid extra storage customer)”:

    Hi there,

    It looks like the export is currently timing out due to the high amount of content. If you would like, I’m happy to send the export to the email address on file for your account. Just let me know!

    On the subject of backups, we take care of all of that for you so you really shouldn’t need to export your content periodically. Even if something drastic happened and our servers went down, we would still be able to power your content back up!

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  • Unknown's avatar

    Done! Please let me know if you need anything else.

  • Unknown's avatar

    Thanks man much appreciated. B

  • Unknown's avatar

    Not a problem! Let me know if you need anything else.

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