File type does not meet security guidelines. Try another.
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Hi. I’ve been trying to upload mp3’s to my blog from my computer (Mac Book Pro Running Snow Leopard) but keep getting “File type does not meet security guidelines. Try another.” I HAVE the upgrade and haven’t had a problem before I upgraded to 10.6. Was running Power PC (10.5) before. I’ve tried the Flash loader and different browsers (I’m normally running Firefox) but no can do. What am I doing wrong?! Help Please.
The blog I need help with is: (visible only to logged in users)
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I believe you will need Staff to help you. Here’s the contact link http://en.support.wordpress.com/contact/
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Hi, how long does it take staff to answer? I’ve been sending emails every two days and nada!
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Don’t email. Email has the lowest priority. Use the Contact form.
Have you verified that your upgrade is still active? Check your upgrades page. And have you tried the Browser uploader as well as the Flash uploader?
If you are running AVG, you might have to shut it down temporarily to do this. Some upgrades interfere with uploading.
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Did you purchase the space upgrade ? The reason I ask is because if you didn’t you won’t be able to upload MP3 files to your blog.
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Yes, my upgrades don’t expire until December as stated on my upgrades page. And yes I’ve tried Flash, Safari and Firefox uploaders, and I’m not running AVG. I’ve also now tried from an entirely different computer with same results, so obviously the problem is at the WP end right? And sorry, I have been using the “http://en.support.wordpress.com/contact/” contact form not emails, with no answer.
My uploads page says my upgrades are current but on the actual uploader media page it says:
“560.5 MB used, 2.5 GB (81.8%) upload space remaining. You can upload mp3, m4a, wav, ogg audio files and increase your available space with a Space Upgrade.”
At the bottom. I can’t remember if that message is just displayed whether or not you have the upgrade tho’. Anyway it’s all very frustrating! What else can I do?! It’s been 8weeks now. Help.
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I have been using the “http://en.support.wordpress.com/contact/” contact form not emails, with no answer.
have you checked your spam folder in the email you used to sign up your WP account ?
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Contacting Support Staff does seem to be a major flaw in WordPress, as exemplified here. Poor Customer Service!
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@clockender staff have replied to your tickets twice. Please check your email spam folder.
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