File type not supported

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  jenniferleach · Member · Nov 10, 2016 at 4:21 pm

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  I’m trying to upload a jpeg image which i have done many times on my blog. It is saying that the file type is not supported this time. Why?

  The blog I need help with is: (visible only to logged in users)

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  melindahelt · Staff · Nov 10, 2016 at 8:49 pm

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  It’s hard to say for sure without seeing your image, but here’s a few suggestions:

  1. Sometimes files become damaged and while they may look ok on your computer, when they are uploaded they won’t work. Do you have a different version of the same image (can you download the image from your camera again or from the image source?)

  2. If you did open the image in an image editing program (such as Photoshop), make sure it really is a .jpg file. Sometimes the file name will have .jpg at the end, but it’s really a .psd format or something else.

  Hope this helps.