File types supported

• 

  atheoharides1gmailcom · Member · Sep 29, 2022 at 6:33 pm

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  I’m unable to upload .heic or .mov files to my media library for image/video uploads. Yet when I google it, this wordpress document says they are supported. Am I missing something or is there a bug??!

  https://wordpress.com/support/accepted-filetypes/#:~:text=have%20issues%20uploading%20.-,ppt%2C%20.,like%20WP%20Add%20Mime%20Types

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  julinedossantos1 · Staff · Sep 29, 2022 at 6:52 pm

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  Hello,
  I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.

  WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org
  
  This forum is only focused on sites hosted on WordPress.com.

  You can contact your host directly for help with your issue.

  The WordPress.org community forums can be a good place to ask for help with this:
  http://wordpress.org/support/forums

  Uploading files to WordPress.org:
  https://codex.wordpress.org/Uploading_Files

  Hope this information helps