File Won't Upload

  • Unknown's avatar

    Hi. I am trying add a picture to a post, but I’m getting the error ‘An error occurred while uploading the file’. I Googled it, clicked on a few links, and tried what they said, and none of the things worked. I asked my friend to try to upload a picture to his website, and he’s getting the same exact error, so I’m assuming this is an error for everyone right now. Could it be that, or is there a fix? Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Hi – See here for troubleshooting image uploads https://en.support.wordpress.com/images/troubleshooting-images/

    I suggest to refresh your browser, and try to use a different browser for your upload. Clear your browser cache and cookies. Disable any browser extensions or ad-ons and then retry your upload once going through these steps. Here are instructions to help walk you through these items. https://en.support.wordpress.com/browser-issues/

    Is this the site you are trying to upload to? https://supersonic1879art.wordpress.com/

  • There have been a few reports of image upload trouble. I am tagging this thread ‘modlook’ for staff assistance. Please subscribe to this thread to receive notifications, they will contact you here.

  • Unknown's avatar

    Hi supersonic1879,

    We just had another bit of time where image uploads weren’t working properly for everyone. A fix was just released a few minutes ago that resolved this though.

    Images should be uploading properly again.

    Can you let us know here if you still are having problems uploading images?

    Thanks!

  • Unknown's avatar

    I just tried to upload pictures to my blog thebarefoothome and again it’s telling me that an error occurred. Is it just me or is there still a glitch? Just wondering what to do :D

    Much Peace Love Art!

  • Hi – The glitch was fixed last night. Were you able to work through the browser and image upload troubleshooting ?

    Can you tell us the site you are uploading to?

    Please provide the details of your browser and operating system using this link http://www.supportdetails.net/

  • Unknown's avatar

    Hi Dawn,

    I took a look at your site and it does seem you have something else happening here on your site. The free 3GB of storage space that came with your site has been used up so as things are right now you wouldn’t be able to upload anything new.

    There are a couple options. You could remove items from your Media Library to free up space if there are items you no longer need. Keep in mind though that anything you remove from there will stop showing up on your site when people visit it as well.

    The other option would be to upgrade to one of our plans which includes more storage space. You can find out more about them here:

    WordPress.com Plans [Redirects to Plans]

  • Unknown's avatar

    I had a feeling that was it. Thanks so much for your help. I’ll delete some pics :D

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