Filled out recover account with transaction ID and submitted but nothing happened

• 

  judylhines111 · Member · Feb 26, 2021 at 2:34 am

  • Copy link
  • Add topic to favorites

  Have written so many times! Frustrated!!!! My hubby and I went to great lengths to find the transaction ID so we could recover the account but they said it was invalid! Am looking at the credit card statement as I write. I cannot add new posts to the blog! At one time I was GinkgoGal.

  First post was February 1, 2019
  You can get to blog at http://judylou.blog
  WP named the blog for me

• 

  staff-totoro · Staff · Feb 26, 2021 at 3:31 am

  • Copy link

  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, I have emailed you directly at the address you have your @judylhines111 account listed under here: https://wordpress.com/me/account/

  Please check your inbox for further info, thanks.

• 

  judylhines111 · Member · Feb 26, 2021 at 3:24 pm

  • Copy link

  Thank you, Jerry

  Transaction ID from Master Charge for http://judylou.blog….date: 2/2/2019 for $36.00

  [redacted]

• 

  aleone89 · Staff · Feb 26, 2021 at 4:25 pm

  • Copy link

  Hello there,

  Many thanks for reaching out with that information.

  I see that you’ve been sent an email to help bring this to a resolve.

  Please kindly respond to that email.

  Many thanks in advance.

• 

  judylhines111 · Member · Feb 27, 2021 at 3:39 pm

  • Copy link

  Jerry posted me about sending him the exact info that appears on my credit card account to show I DID pay and I DO have a blog which I did. Am frustrated beyond belief.

  Judy Hines
  http://judylou.blog

• 

  staartmees · Member · Feb 27, 2021 at 6:06 pm

  • Copy link

  As already said several times: your site https://judylou.blog/ is connected to another account of yours ginkgogal.
  The problem is you always log in to the wrong account judylhines111. You must log out from current judylhines111 and log in to ginkgogal.
  Staff has all the time been trying to help you to restore access to your account ginkgogal. Just follow up their emails and simply do what they ask you to do; creating multiple threads on this forum won’t help you.

• 

  supernovia · Staff · Feb 27, 2021 at 10:01 pm

  • Copy link

  Clarifying too, can you look for the email that has a title “WordPress.com support – assistance with account access” ?

  Staff is ready to help and waiting for your response there.