FInding the upgrades listed on my dashboard

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  hopebuilding · Member · Oct 20, 2015 at 7:49 pm

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  I got a notice that my custom design will automatically be billed next week. I want to cancel it but I can’t find the link on my dashboard to do so. My upgrades on my dashboard says I don’t have any custom designs. Help would be appreciated :)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 20, 2015 at 8:03 pm

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  That’s strange because you ought to find it here https://wordpress.com/my-upgrades/

  If you do not find it then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  hopebuilding · Member · Oct 20, 2015 at 8:13 pm

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  Thanks very much – have done so :)

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  timethief · Member · Oct 20, 2015 at 8:15 pm

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  You’re welcome. As there is a backlog you will need to be patient while waiting.

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  helper-brucea · Member · Oct 22, 2015 at 8:52 pm

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  Hello –

  How did you receive that notice? Was it a note in your dashboard, or an email?

  Is this the only WordPress site/account that you have?

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  hopebuilding · Member · Oct 22, 2015 at 9:08 pm

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  Hi. It was in an email, advising me that the custom design would be automatically renewed, but that I could cancel it via my dashboard.
  The upgrade applies to mappingsocietythreepointzero, but I can’t find a dashboard for it, and there are no upgrades listed on my hopebuilding dashboard.
  Sorry if this sounds a bit confused, and thanks for any help you can provide.

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  helper-brucea · Member · Oct 23, 2015 at 11:31 am

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  Hello @hopebuilding

  I’ve sent you an email so we can work together to try and figure out this mystery. :)

  If you don’t receive it, please post back here.

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  hopebuilding · Member · Oct 23, 2015 at 5:18 pm

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  Thanks, Bruce – I have received and replied to your email :)