Fine to pay

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  rv0978 · Member · Sep 14, 2017 at 8:33 pm

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  Ok, I cancelled my subscription in June as I no longer have a domain so didn’t need the domain mapping and requested a refund the same day the money was taken out on renewal as for some reason it had not been cancelled. After 2 months, I still had not been refunded so I contested the charge with paypal. I’m now being told I have a $17 fine to pay because I contested the payment and my blog has been completely blocked until I pay it. Really NOT happy as I’ve been using WordPress without issue for 3 years!

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Sep 14, 2017 at 10:22 pm

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  Howdy –

  Which domain was this for?

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  rv0978 · Member · Sep 16, 2017 at 2:12 pm

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  http://www.ramblingviolets.org.uk

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  rv0978 · Member · Sep 18, 2017 at 6:26 pm

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  So, can someone clarify for me please?

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  rv0978 · Member · Sep 19, 2017 at 11:32 am

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  Hello?

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  supernovia · Staff · Sep 19, 2017 at 4:37 pm

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  Hi @ramblingviolets, I hope you don’t mind me jumping in to help. When you contest a payment, we get a chargeback fee. That’s the fee you see now. If you can have PayPal close the chargeback we can remove the fine, and refund the original charge.