first time buyer on wordpress. cancellation question

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  mcmitri · Member · Sep 19, 2015 at 9:28 pm

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  i am about to make purchase for a premium website ($99) with a free domain ($18 value). If I cancel the premium, do I get to keep the domain for $18. Pls confirm that $81 will be refunded. Thanks. Marie x

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Sep 20, 2015 at 9:18 pm

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  Yes, if you cancel WordPress.com Premium (within the 30 day refund window) and choose to keep the domain registration, your refund will be $99 less the amount of the domain registration ($18 or $26 w/ registration privacy).

  Please let me know if you have further questions or if anything is unclear.

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  kspacies · Member · Sep 21, 2015 at 1:26 pm

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  hi,
  I want to cancel my WordPress.com Premium. I have bought it yersterday. It seems impossible! I received an email to confirm but after it can read that I should contact support. When I want to contact the support, I can read A Few Common Questions

  Does your blog not display properly? Try clearing cache and cookies.
  Need a refund? We provide a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. For domains, we can refund within 48 hours of purchase. Head to your My Upgrades page to get a refund, cancel, or turn off auto-renew.
  Is your blog self-hosted? Head to the WordPress.org forums or learn about the differences between WordPress.com and WordPress.org.
  Are you wanting to import content from another platform? We have tools to let you import your content from Blogger, Tumblr, and more!
  I don’t know how to cancel and obtain my refund. Please let me know how I can do it?
  Thank you

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  auxclass · Member · Sep 21, 2015 at 3:35 pm

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  this link should let you cancel for a refund

  https://wordpress.com/my-upgrades/

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  staff-ozmodiar · Staff · Sep 21, 2015 at 3:54 pm

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  @kspacies

  It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.

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  kspacies · Member · Sep 21, 2015 at 9:48 pm

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  Until now, I have never received an email to confirm this cancellation.

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  staff-ozmodiar · Staff · Sep 22, 2015 at 2:42 am

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  Let me know if anything goes wrong from here on out.