Fixing Donation receipts

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  atomicbiology · Member · Jan 27, 2023 at 8:16 pm

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  Currently the woocommerce system issues a ‘product purchase’ receipt when a ‘donation’ is made. This needs fixing and I have been trying for a week to get help.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 28, 2023 at 12:14 am

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  Hi –

  What site are you working on? The site linked here does not use WooCommerce.

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  atomicbiology · Member · Jan 28, 2023 at 1:33 am

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  This is a Canadian website working with Moneris and Woocommerce.

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  atomicbiology · Member · Jan 28, 2023 at 1:37 am

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  This is a Canadian website working with Moneris and Woocommerce.

  The site is http://www.atomicbiology.com and this is not about the blog, it is about donation/purchase system giving a ‘purchase’ receipt when a ‘donation’ is made.

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  helper-heroponriki · Member · Jan 28, 2023 at 3:14 pm

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  Thanks for that. You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  Please contact WooCommerce Support about this via https://woocommerce.com/my-account/create-a-ticket/ if you have any paid WooCommerce products, or https://wordpress.org/support/plugin/woocommerce/ if you do not. Someone from their support team will be able to help.

  I hope that clarifies things!

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  atomicbiology · Member · Jan 30, 2023 at 11:46 pm

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  I am getting very frustrated with trying to get support with a significant problem with this arrangement. Getting help from woocommerce is not happening. Instructions are wrong or unclear, leading to dead ends. Cannot get a chat going with any support although it is supposed to be available worldwide. Please call or email or just fix the problem so that donors through WooCommerce Donation actually get a “donation” receipt instead of a “product purchase” receipt. This is costing us a lot of time and money.

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  atomicbiology · Member · Jan 30, 2023 at 11:50 pm

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  I am getting very frustrated with trying to get support with a significant problem with this arrangement. Getting help from woocommerce is not happening. Instructions are wrong or unclear, leading to dead ends. Cannot get a chat going with any support although it is supposed to be available worldwide. Please call or email or just fix the problem so that donors through WooCommerce Donation actually get a “donation” receipt instead of a “product purchase” receipt. This is costing us a lot of time and money.

  Second reply because the problem is not being fixed. Your reply did not clarify or fix the problem.

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  staff-totoro · Staff · Jan 31, 2023 at 1:09 am

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  Hi there,

  I appreciate your frustration, but we do not offer WooCommerce on WordPress.com, and we are not expert enough in it’s use to be able to help.

  It sounds like you are having trouble using the contact form here, yes? https://woocommerce.com/my-account/create-a-ticket

  Are you getting an error message of some kind when you try to fill that out? Or are you having difficulty logging into your WooCommerce account so you can correctly reach that page?

  We are not able to help with your issue but we’d like to help make sure you can reach the support team at WooCommerce so thank you for the extra info.