"FOLLOW MY BLOG BY EMAIL" NOT WORKING

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  studiomarra · Member · Dec 1, 2013 at 4:15 am

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  HELLO ,
  When people try to sign up as followers for my blog, this message shows up: “Your subscription did not succeed, please try again with a valid email address”. I have tried as well so many times… I saw in the forum that this problem was pretty big in the past.. not sure now why the problem is back.
  Can anyone help with this?

  here is the blog http://studiomedicomarra.wordpress.com
  http://studiomedicomarra.com/

  Thanks in advance

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 1, 2013 at 6:48 am

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  I will mark this for Staff assist.

  To clarify, are these people logged in to WordPress.com when they try to follow your blog or are you referring to logged-out visitors?

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  studiomarra · Member · Dec 1, 2013 at 7:31 am

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  Thanks
  Only to logged-out visitors. We just opened the site and we are trying to have customers signing in to keep them updated

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  eurello · Staff · Dec 1, 2013 at 6:58 pm

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  Hi there – I did not have this problem. Can you please provide a couple of email addresses that have resulted in this error message? I’ll be able to see them, but they’ll be redacted on the public forum.

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  studiomarra · Member · Dec 1, 2013 at 7:35 pm

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  Hello sure
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  These are the one that I personally tried to add for test.
  There there are customers that have tried and having the same problem.
  I don’t have their emails.
  Thanks

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  eurello · Staff · Dec 1, 2013 at 7:46 pm

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  Hi there – (email visible only to moderators and staff) is already subscribed to the blog. When I try the others, they work just fine. You are using Chrome when you test these? Are you using any extensions or add-ons with the browser? Can you please make sure you have third-party cookies enabled:

  Preview Problems and Third-Party Cookies

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  studiomarra · Member · Dec 1, 2013 at 7:57 pm

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  I use chrome yes and I didn’t tried any other browser
  Let me check about the rest and I’ll let u know
  Thanks

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  studiomarra · Member · Dec 1, 2013 at 8:58 pm

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  hello
  now all looks fine and working. Thanks a lot for helping.
  Last questions: there is a way in the dashboard to see the e-mails of subscribers?

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  justjennifer · Member · Dec 2, 2013 at 6:53 am

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  In the Stats Dashboard http://wordpress.com/my-stats/ under Totals, Followers and Shares there is a link to “Followers/Blog”. On the next page it opens, you’ll see WordPress.com followers and Email-only followers. You’ll only see an email address if the person who signed up to follow you does not have a WordPress.com account.

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  studiomarra · Member · Dec 2, 2013 at 8:28 pm

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  Great i saw everything. Thanks a lot!