Follow-Up on Refund for WordPress.com Personal Upgrade

  • Unknown's avatar
    nomanqayum · Member ·

    Dear WordPress Customer Support Team,

    I hope this email finds you well. I am writing to inquire about the status of a refund for an upgrade that I recently cancelled.

    On 5-August-2023, I received a notification confirming the cancellation of the WordPress.com Personal upgrade for my website.

    Website URL: https://nqofficial.wordpress.com.

    The email indicated that a refund of US$9.00 would be processed and sent to the original method of payment used for the initial purchase.

    However, as of today’s date, I have not yet received the refunded amount in my account. I understand that it might take 7-10 business days for the refund to reflect in my account, but I wanted to confirm whether the refund process is still underway or if there might be any issues.

    I kindly request your assistance in clarifying the status of the refund and any further steps that might be needed from my end to ensure a smooth resolution. If there are any additional details required from me to expedite the process, please do let me know, and I will provide the necessary information promptly.

    I appreciate your prompt attention to this matter and your assistance in resolving the issue. Thank you for your time and understanding.

    Looking forward to your response.

    Best regards,

    Noman Qayum
    (email visible only to moderators and staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I have cancelled the montly plan upgrade and issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

    You can expect to see the funds in your account within 7-10 business days (so weekends and holidays are not included) but it may take a billing cycle or two for the refund to show up on your statement depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to also confirm.

    More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

    Hope that helps. Please let us know if you have any more questions.

  • The topic ‘Follow-Up on Refund for WordPress.com Personal Upgrade’ is closed to new replies.