Follow up on refund request

  • Unknown's avatar
    friendswith12benefits · Member ·

    I am following up on my previous email regarding my refund request for the purchase of the Personal plan on the 2nd of May 2023. As I have not received any update on my refund request on the 3rd of May 2023, I would appreciate it if you could provide me with an update.

    Amount paid: $129.53
    Amount refunded: $96

    I would like to remind you that I am eagerly awaiting the rest of the refund and I hope to hear back from you soon.

    Thank you for your attention to this matter.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    It appears that the purchase of WordPress.com Personal and the registration of the “fw12b.blog” domain was made on May 2nd, and today, May 8th, you have requested a cancellation and refund. However, I must inform you that new domain registrations must be canceled within 96 hours to be eligible for a full refund. For more information on our refund policy, please visit this link:

    https://wordpress.com/support/refunds/

    Please note that the refund process may take 7-10 days for the funds to appear in your bank account.

    Since you are not eligible for a refund on the domain, we can restore the domain to your account if you want to use the domain elsewhere. Just let us know and we can take care of that for you.

    I hope that clarifies things.

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