Followers dropped from my blog updates

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  twoqc · Member · Sep 6, 2014 at 10:33 pm

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  So far, three of my blog followers appear to have been dropped and are not receiving emails from my posts. Another receives theirs 12 hours later than when scheduled. Help?!?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 7, 2014 at 7:48 pm

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  I’ll tag this thread for Staff assistance. Will you please provide a couple of usernames for those WordPress.com bloggers who did not receive the emails as well as a couple of email addresses for those who do not have WordPress.com accounts? The software will redact ie. HIDE the email addresses so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  twoqc · Member · Sep 8, 2014 at 4:07 pm

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  The email addresses, so far involved:

  (email visible only to moderators and staff) – this one the email arrived 12 or so hours later (it’s called the Friday Morning Message and it delivered to the email at almost midnight).

  These two never received the email:
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  All of this has taken place in the past 2 weeks.

  On the screen of which I’m writing this, it says I’m subscribed to the Topic. Need I do more? Am I subscribed? I’m new at this.

  Thanks!

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  gracejiyoung · Member · Sep 9, 2014 at 9:25 pm

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  Hi Marianne,

  Please have your followers check their settings one more time – you wouldn’t be able to do this for them. Have them check their Blogs you Follow email notifications by going here:

  http://wordpress.com/following/edit/

  In addition, have them check their Delivery Settings here to make sure they are not blocking emails from WordPress.com:

  https://wordpress.com/settings/subs-delivery/

  If they are email subscribers, have them check their settings here:

  Status

  I checked our email logs and (email visible only to moderators and staff) received an email notification on September 8th, 2014 and it was accepted by their email client. If they still can’t find it please have them contact their email support team.

  For (email visible only to moderators and staff) – have them check their email settings using the link above.

  Cheers!