Followers not getting email notifications any longer. .

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  thebothandway · Member · Sep 29, 2014 at 2:18 pm

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  I hadn’t posted on my blog for a bit. I posted yesterday, but several people told me they didn’t get an email update about a new post. I didn’t get one either (I usually do). I also had to post to Facebook manually.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 29, 2014 at 11:31 pm

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  I’ll tag this thread for Staff assistance. Will you please provide a couple of usernames for those WordPress.com bloggers who did not receive the emails as well as a couple of email addresses for those who do not have WordPress.com accounts The software will redact ie. HIDE the email addresses so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  thebothandway · Member · Sep 30, 2014 at 2:05 am

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  Thanks so much for your help!! I figured out what happened!!! Duh!!

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  timethief · Member · Sep 30, 2014 at 2:59 pm

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  You’re welcome and thanks for letting us know you resolved this.

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  matthewwescott · Member · Sep 30, 2014 at 3:24 pm

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  how was this resolved please? I think I have the same problem – thanks

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  timethief · Member · Sep 30, 2014 at 3:26 pm

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  @matthewwescott
  I’ll tag this thread for Staff assistance. Will you please provide a couple of usernames for those WordPress.com bloggers who did not receive the emails as well as a couple of email addresses for those who do not have WordPress.com accounts? The software will redact ie. HIDE the email addresses so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  matthewwescott · Member · Sep 30, 2014 at 3:32 pm

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  well i follow my own blog and didn’t get an update – matthewwescott
  http://matthewwescott.wordpress.com

  an email follower example is here (email visible only to moderators and staff)

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  timethief · Member · Sep 30, 2014 at 3:33 pm

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  Hi again Matthew. Thanks for providing that info for Staff.

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  gracejiyoung · Member · Oct 2, 2014 at 12:25 am

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  Hi @matthewwescott-

  So I checked through our logs and did find that your last post email notification was rejected by your email client due to security policies. Can you please make sure that all emails from *.wordpress.com are whitelisted?

  As for the email notification for: (email visible only to moderators and staff), I found that it was successfully sent on September 30th at 13:50. Please have that reader check their spam folder just in case.

  Thank you!

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  mjaragundig · Member · Oct 2, 2014 at 1:30 am

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  I have this same problem. A few of my followers said they didnt recieve the email notification. For example (email visible only to moderators and staff) (email visible only to moderators and staff)

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  gracejiyoung · Member · Oct 2, 2014 at 1:42 am

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  @mjaragundig-

  Hi there,

  I just checked our email logs for both of the emails you provided me and found that both successfully received our last post notification emails 4 hours ago. Please have them check their Spam folders as our emails can end up in there.

  If they still cannot find it please have them make sure all emails from *wordpress.com are whitelisted.