Fonts & customisation not appearing

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  sianmt · Member · Jul 21, 2014 at 8:31 am

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  Hi, I’ve upgraded to a customised theme and fonts. These appear on my chrome browser, but not IE. Why is this? When I go into the “customise menu” on IE, my changes appear and tell me they are saved. But back on the blog, it looks like the standard fonts. What do I do to fix this?

  The blog I need help with is: (visible only to logged in users)

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  francisbob · Member · Jul 21, 2014 at 3:33 pm

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  Hi !

  What was the original font and the new font you want to use ? I see ‘museo-sans-1’ used in text articles on IE 11 (Windows7)

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  sianmt · Member · Jul 21, 2014 at 4:20 pm

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  Hi, thanks for replying. Musio sans is correct for the body but the headline should be fertigo pro script.

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  francisbob · Member · Jul 21, 2014 at 4:53 pm

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  Hi !

  This is what I see when I look your website (Fertigo on header)

  

  Is it correct ? What browser are you using ?

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  sianmt · Member · Jul 21, 2014 at 6:03 pm

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  Hi! Thanks again. That’s looks right. The main header/title should also be that same font. Fertigo is what I see on chrome and safari, but not internet explorer, which just seems to show some default sans serif.

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  francisbob · Member · Jul 21, 2014 at 6:16 pm

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  Fertigo is also visible at ‘It’s not a metaphor…’

  Can you tell me the version if IE you’re using ?

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  sianmt · Member · Jul 21, 2014 at 6:24 pm

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  I’m using ie9. Could that be the issue?

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  timethief · Member · Jul 21, 2014 at 6:25 pm

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  @francisbob
  
  @sianmt
  The browsers and versions of them that are supported are found at http://browserhappy.com. IE browser versions prior to IE9 are NOT supported. http://www.w3schools.com/browsers/browsers_explorer.asp

  The custom design upgrades comes with Staff support. Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected. How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

  Every time we enter a thread and post to it the timestamp moves forward making it take longer for the blogger to get Staff help.

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  thesacredpath · Member · Jul 22, 2014 at 2:57 am

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  Hi there, in IE9 on Windows 7, this is a screenshot of what I’m seeing when I visit your site, which looks identical to what I see on Safari, Firefox and Chrome.

  

  Are you by chance looking at your site from a corporate computer that perhaps might be behind a firewall?

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  sianmt · Member · Jul 22, 2014 at 8:36 am

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  Yes. Yes I am. Thank you!

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  thesacredpath · Member · Jul 22, 2014 at 9:44 pm

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  You are welcome. Some corporate firewalls will block Typekit and custom fonts. You can talk to your IT person, if you think they might be willing to make a change. I guess it would all depend on whether you need access for work or not. :)