For Mod fstat: I'm sorry I couldn't understand your instruction.

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  thienng0aithien · Member · May 2, 2018 at 4:31 pm

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  Hi, from my previous post, mod fstat said :

  “Hi there,

  I have already replied to the ticket you have opened with us yesterday. I have provided all the information needed to fully access your account. Please follow up there.”

  English is my second language so I really don’t understand what you mean. What is “ticket” and where did you provide all the information needed to fully access my account?

  I’m greatful for your help but I didn’t see any instruction.

  Please be more specific.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 2, 2018 at 6:10 pm

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  Hi –

  “Ticket” meaning “Email”. Fstat has replied to the email directly. Please follow up with us there.

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  thienng0aithien · Member · May 2, 2018 at 11:04 pm

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  Hi lizkarkoski, I did check my email but didn’t see any from fstas or wordpress staff.

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  thienng0aithien · Member · May 2, 2018 at 11:05 pm

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  I also check my junk files

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  thienng0aithien · Member · May 2, 2018 at 11:32 pm

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  I got it.
  Thank you so much for all your help.

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  supernovia · Staff · May 2, 2018 at 11:32 pm

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  Truc, I’ve confirmed Fotis sent a response to your request.

  You used the subject “Dear Mr or Mrs.” so if it helps you can search your email for that.

  I copied our earlier response and sent it again for you as well.

  Were you able to get it this time? If not, can you check with your mail provider to see if they are hiding the mail in junk / spam or otherwise filtering it out?

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  thienng0aithien · Member · May 2, 2018 at 11:35 pm

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  Hi supernovia, I got the email, because the title is “Automatic”, not “WordPress” so I wasn’t pay attention, it my false.
  Thanks a lot for your help.