forbidden error code and 403 when trying to access my website using the wordpress dashboard

• 

  scrollsawartpatterns · Member · Jul 22, 2021 at 4:24 am

  • Copy link
  • Add topic to favorites

  I don’t know how to access my administrative dashboard. All I receive are forbidden page and error code 403 whenever I click a link from my dashboard.

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  helper-heroponriki · Member · Jul 22, 2021 at 3:38 pm

  • Copy link

  Hi there:

  It looks like you may have mistyped your domain in our form. Is this for the site etchedglassdoor.com?

  If so, it looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  If you’re seeing 403 errors, those are server related, so you should reach out to your host for help with this as soon as possible. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue. It looks like your site is with Bluehost and you can reach them here:

  https://www.bluehost.com/contact

  I hope that helps!