Forbidden, locked out

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  advangeninternational · Member · Mar 10, 2024 at 10:15 pm

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  Hi there, I am trying to log into my WordPress website account but keep getting a Forbidden error due to too many log in attempts however, this is not coming from our company. Can you advise? I am trying to change the password but that doesn’t work either.

  Self-declared URL: https://anagenics.com/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Mar 12, 2024 at 7:47 am

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  Hi,
  
  I’ve checked it, and the site anagenics.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Hostopia. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!