Forgot email address and password

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  sufiabanu2014 · Member · Jan 7, 2015 at 3:47 pm

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  Hello,
  This is about gravatar. I had a gravatar account (http://en.gravatar.com/sufiabanu) that I’ve stopped using ages ago. Now I need to access it but I don’t remember the password and the primary email address of that account no longer exists.

  In the account recovery form they require a transaction id or an activation URL/key or the two factor authentication codes. But I can’t have them because my email id does not exist anymore.

  But wait I can still proof the ownership of that gravatar. I have another gravatar account (the one that Im using right now – http://gravatar.com/sufiabanu2014) who primary email address is exactly the same as the ‘contact me’ email address of the gravatar that Im trying to recover.

  Now I couldn’t have set that email address if the account wasn’t mine, could I?

  What shall I do. Please assist.

  Thank you.

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  timethief · Member · Jan 7, 2015 at 8:14 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  sufiabanu2014 · Member · Jan 8, 2015 at 5:45 am

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  Have done. Thank you.

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  lizthefair · Member · Jan 8, 2015 at 8:35 pm

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  We can’t help with account recovery issues in the public forums, but I’ve forwarded your request to our account recovery team They will be in touch with you via private e-mail.