forgot email and password

carleato · Member · Feb 17, 2018 at 5:35 pm
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forgot email and password

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carleato · Member · Feb 17, 2018 at 5:37 pm
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Hi all,

I seem to be having problems with my email and password. They were saved on the computer but not working. Anyone know what I can do?
shubhamgmath · Member · Feb 17, 2018 at 5:44 pm
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hi carleato

If you have enabled two-step authentication then you can do SMS code recovery at the following link :
https://en.support.wordpress.com/account-recovery/#sms-recovery-with%C2%A0two-step-authentication

If you have not enabled the two step authentication and also forget your password and email then you will have to fill the account recovery form , to fill that form please go to the link below:
https://en.support.wordpress.com/account-recovery/#account-recovery-form

For more information on account recovery follow the link below:
https://en.support.wordpress.com/account-recovery

Hope this helps.
megabichosilvana · Member · Feb 17, 2018 at 5:57 pm
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perdi usuário, senha e e-mail de recuperação para acessar wp-admin do site megabicho.net.
Podem me ajudar?
carleato · Member · Feb 17, 2018 at 6:13 pm
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Hi, thanks all

found solution through my cpanel. Here where the steps:

Go to your host management panel (GoDaddy docs here) and open phpMyAdmin.
Navigate to your WordPress installation database
Navigate to the wp_users table and you will see all of your users and email information
Go to your WP installation login screen and reset your password there with the username you see in the database
kokkieh · Staff · Feb 19, 2018 at 5:59 am
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@carleato, those instructions are for a self-hosted installation of the open source WordPress software, and does not apply to sites hosted on WordPress.com.

For future help with that particular site, please ask in the WordPress.org forums instead:

https://wordpress.org/support/

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