Forgot my Email

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  ayattrade · Member · Jan 26, 2022 at 2:40 am

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  I am unable to access the dashboard. I am a beginner in designing websites and I purchased the eCommerce plan on 02/06/2021. I forgot which email I used, but I remember the password and I am unable to find the payment receipt. Can you please help me with that?

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 26, 2022 at 6:47 am

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  Hi there,

  Can you tell us the domain/URL of the site you’re trying to access?

  If the site is on the eCommerce plan here on WordPress.com, you can follow our account recovery process at https://wordpress.com/en/support/account-recovery/ so we can help you regain access.

  Even if you don’t have a payment receipt any more, you can still find a transaction ID for your payment directly on your credit card/bank statement, so you can use that to verify your ownership of the account.

  https://wordpress.com/en/support/billing-history/#retrieving-a-transaction-id

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  ayattrade · Member · Jan 26, 2022 at 7:36 am

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  Thanks for the reply.
  The URL is https://ayatfabric.com/

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  staff-mckluskey · Staff · Jan 26, 2022 at 9:19 am

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  Thank you for that.
  I can see that you have already filled out the Account Recovery form. Someone from the team will reply to that soon. Thank you for your patience.