Forgot my username

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  haneenngh · Member · Nov 12, 2020 at 12:42 pm

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  Dear WordPress,
  I have created an account on WordPress through SmarterAsp.Net but I cannot login to my admin account, as I keep getting a popup error stating that my username/email does not exist. I’m not inquiring regarding this account, but another account under ‘BaraaAlmansi’
  Please help. Kindly reply to my inquiry via my email: (email visible only to moderators and staff)

  Best Regards,
  Haneen.

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  staartmees · Member · Nov 12, 2020 at 12:57 pm

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  There is no wordpress.com account BaraaAlmansi, https://wordpress.com/forums/users/BaraaAlmansi/. What is the URL of your site as it looks you are talking about a site using the open source wordpress.org?

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  haneenngh · Member · Nov 13, 2020 at 1:54 pm

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  Dear WordPress Team,

  Kindly find the attached URL – http://baraaalmansi-001-site1.htempurl.com/
  The source that I’m currently using is – https://member5-2.smarterasp.net/account/account_screen
  I am not able to login to my admin account as the username/email is missing. Kindly assist.

  Regards,

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  staff-cara · Staff · Nov 13, 2020 at 3:15 pm

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  Hi, @haneenngh

  As @staartmees mentioned, it looks like your site is on WordPress.org. These forums are for WordPress.com. These are two different entities (see https://wordpress.com/support/com-vs-org/ for the differences between the two).

  You mentioned SmarterASP.net. Since they’re your web hosting provider, they might be able to help you out with your login issue. You can also go to https://wordpress.org/support/ where you’ll find extensive WordPress.org documentation. Another option is https://wordpress.org/support/forums/ where you’ll find users with more expertise and experience with WordPress.org.