Forgot password
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Good morning,
I have a problem and I wanted to know is can really help me I need what happens is that I was making my website and left my account but I can not enter because I do not remember the password although I already followed the necessary steps, the mail does not reach me and I do not know what to do. I really need your help.
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Hi,
If you don’t have the original email used to set up the account, you can use the following information to gain access:
- A transaction ID for any upgrades purchased for the account:
https://en.support.wordpress.com/transaction-id/
- The account activation link which we sent to your email when you first registered.You can use this information in the account recovery form:
If you aren’t able to provide the original email, transaction ID or account activation link, it isn’t possible to recover the account.
WordPress has strict policies to protect its users from third parties who might be trying to access users’ accounts.
All the best.
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what if i did not purchase anything ?
The mail that give me access to change the password has not arrive and i really need to get in the adm/account my website -
Hi,
I’ve added the modlook tag to this post. A Staff member will assist you shortly.
In the meantime,
Please try clearing your browser cache:And check your spam email folder to check if it landed there.
Thanks for your patience.
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Hi there,
A password reset has been sent for the user you are writing from
eztilobienesraicesis this the user you’re having trouble accessing?If not, let us know the username of the account you’ve lost access to and we’ll verify the emails are going out.
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