Forgot password and WordPress can't find my email address.

• 

  uvorsterplayingbike · Member · Oct 27, 2017 at 10:01 am

  • Copy link
  • Add topic to favorites

  Hi there. I have a blog that I created using WordPress, called playingbike.com. Unfortunately I can’t remember my password and when I enter my email address linked to the site to retrieve my password it gives the message that there is no user registered with that email address. I only have one email address and that is it.

• 

  timethief · Member · Oct 27, 2017 at 4:30 pm

  • Copy link

  playingbike.com is hosted by Afrihost
  Name Servers:
  ns.otherdns.com
  ns.dns2.co.za
  ns.otherdns.net
  ns.dns1.co.za

  This is WordPress.COM support and that site is not on our servers. For hosting issues contact your web host. For software support read on.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service