forgot the pass
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So, I recently purchased premium plan and now I forgot the site password and the email id that is attached is not accessible that is why I am having issue resting the password I tried to fill the recovery form but it is not working as well, find me a solution, or else I need a refund for the website
The blog I need help with is: (visible only to logged in users)
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Hi there,
I do not see any upgrades under your @robislegacy63defa0dab WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login? I can confirm that robislegacy.com is registered at WordPress.com but is under a different account and not your @robislegacy63defa0dab login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Once you are signed in under the correct account we are happy to help you further, thanks!
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I actually already tried all the option that you listed here, even I called my bank to get the transaction id and I got the transaction id as well however i got an error saying that the recite number is wrong, thus I came here for a resolution or refund
And yes my purchase is on different email account (which I am unable to recover as well) the email is (email visible only to moderators and staff)
please help regarding this -
The transaction ID will be on your bank statement as
WordPressfollowed by a ten-digit letter/number code. They’ll look like this:WordPress XXXXXXXXXXAs this purchase is tied to a different account, you need to provide that information in the account recovery form to get help: https://wordpress.com/wp-login.php?action=recovery
And yes my purchase is on different email account (which I am unable to recover as well)
May I ask why you made this new purchase under an email account you don’t have access to? The account was created and the email address was successfully verified one week ago, so I’m curious why you don’t have access to this now.
Otherwise, that account recovery link and the transaction ID from your bank statement is what we’ll need to prove that account ownership.
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We had access to the email and word press but due to an accident I lost the password of all
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