Forgot to renew domain name

• 

  dianesanford · Member · Feb 28, 2017 at 9:55 pm

  • Copy link
  • Add topic to favorites

  How do I renew my domain name and pay what I owe so website drdianesanford.com goes back up?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Feb 28, 2017 at 10:00 pm

  • Copy link

  Expired means over, dead, done and finished. https://en.support.wordpress.com/domains/domain-expiration/ We focus on not allowing domains to expire so others can purchase them when they are auctioned off and that’s why we have an auto renew feature. https://en.support.wordpress.com/manage-purchases/#auto-renew

  Staff need your to confirm details to recover the domain.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  timethief · Member · Feb 28, 2017 at 10:01 pm

  • Copy link

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  Have you tried doing that?

• 

  gemmacevans · Member · Mar 1, 2017 at 11:00 am

  • Copy link

  Hi there,

  drdianesanford.com was not registered through WordPress.com. The registrar for that domain is GoDaddy — you will need to renew it from your GoDaddy account.

  drdianesanford.com is mapped to a WordPress.com site by the user staceygwithane. Once the domain has been renewed with GoDaddy, domain mapping should start working again — at the moment they are mapping an expired domain.

  Let me know if you have any questions.