forgot user name. locked out of my website! WTF?!!!

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  gforcefly120218 · Member · Oct 10, 2018 at 6:13 am

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  Give me access to my website now. Just hook me up with a new user name and p/word ok?

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  kruttikaphalke · Member · Oct 10, 2018 at 6:16 am

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  Hi there,

  Please share the URL of your website.

  Thanks.

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  fstat · Staff · Oct 10, 2018 at 12:13 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the self-hosted version of WordPress you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/

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  fstat · Staff · Oct 10, 2018 at 1:22 pm

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  Hi again!

  I see you have already contacted us privately via email. Since your site (metalhealth.org) is not hosted by us (WordPress.com) but rather by Hostgator, you need to contact them regarding your login issue.

  Please understand that we’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/

  Also, please follow the official instructions on how to reset the password on a self-hosted WordPress.org site:

  https://codex.wordpress.org/Resetting_Your_Password

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org