Forgot username

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  metfax · Member · Nov 25, 2016 at 8:59 am

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  Hi. We are trying to login on another wordpress account (my mum can’t cook), but for some reason it wont accept our login. And because of your setup in you costumer service, it’s almost impossible to get your help, without being logged in. So now we are writing from another account. Can you help us?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 26, 2016 at 1:27 am

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  Please provide the URL starting with http:// of the site you refer to. Without it we cannot even begin to help you.

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  timethief · Member · Nov 26, 2016 at 1:31 am

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  http://www.mymumcantcook.com/ is mymumcantcook.com is hosted by Netgroup A/S, not by wordpress.com. It is not on our servers and we cannot help you here at wordpress.COM. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/