Form Ninja Submissions Not Coming Through To Email

  • Unknown's avatar

    I am using Ninja Forms for my contact submission form. I have contacted ninja forms about my issue not receiving the submission emails, and they’ve tried some troubleshooting but think the error is happening with the website. In admin email, I have the correct email address listed under ‘to’ and under advanced I took out the email address I had under ‘from’ (although I tried it with my email address there as well and that also didn’t work.)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there
    Sorry you are having troubles! Not trying to add to them, however you appear to be referring to a site not hosted at WordPress.Com! Looking at http://dscourtney2.wordpress.com/ i see a theme (Twenty Fourteen) but not a contact page in sight.

    There is a different support system for WordPress installations not hosted at WordPress.Com, and that is where you should be asking for help. This support is available at:
    https://wordpress.org/support/

    Blogs that are not hosted at WordPress.com are what we call here a self-hosted blog.

    It is easy to be confused by this. The WordPress software is written and maintained by the WordPress.org community, and is the blogging software that is used by over 25% of the web! Because of their commitment to Open Source code, ease of use, and popularity, WordPress software is installed by many hosting providers for use by their subscribers.

    Automattic owns the hosting service known to us as WordPress.com.
    BUT the software that you are using on your self hosted blog has no real connection with WordPress.com, beyond the name. They don’t talk to each other (even though they are on good terms).

    https://en.support.wordpress.com/com-vs-org/ explains many of the differences between self-hosted and sites hosted at WordPress.Com
    https://codex.wordpress.org/WordPress_vs_WordPress.com is a more who is who explanation.

    best,
    dave

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