Form not connecting to CRM

  • Unknown's avatar
    lindsaymedeiros12 · Member ·

    Photo Request Form – The form on this page is not working properly. There is something with the connection that is blocking the tags in place from being applied to the contact record in our CRM – Keap/Infusionsoft.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @lindsaymedeiros12 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Happy to check in our system so we can take a closer look.

  • Unknown's avatar
    lindsaymedeiros12 · Member ·

    Hi

    Yes, I thought that it was strange that I couldn’t log into my accounts even though I’m admin for both https://rto9.ca and https://southeasternontario.ca/ The only username that was working was @lindsaymedeiros12

    The site I’m currently having difficulty with is https://rto9.ca

  • kokkieh · Staff ·

    Hi there,

    Both those sites are built with the open source version of WordPress, and hosted at Amazon Web Services. So each of those sites will have their own unique login for their respective admin user accounts, which in turn are completely separate from your WordPress.com username account you used to log in here.

    If you’re having trouble logging into the admin accounts on either of those sites, you can find the password reset documentation for that version of WordPress here:

    https://wordpress.org/support/article/resetting-your-password/

    As for the original question, are you speaking of the form at https://rto9.ca/photo-library-request/?

    Looking at the source code for that form in my browser, it looks like you’re using the Gravity Forms plugin for that form, so it’s best if you contact them directly for help with this:

    Open a Support Ticket

    Or otherwise you can try support for your CRM – it sounds like the problem might be a conflict between those two products, but I can’t really say which one.

    General help with the version of WordPress you’re using there is provided by the WordPress.org community who makes that software. Should you ever need help with that at some point, you can find their support forums at https://wordpress.org/support/forums/

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