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  nke8zxx3uf · Member · Apr 27, 2022 at 3:36 pm

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  How do I get ahold of a word press representative?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Apr 27, 2022 at 4:56 pm

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  You can find your support options on your account page: https://wordpress.com/help/contact

  If you need help with thegenxtravels.com, the paid upgrade that gives you priority live chat and email support was purchased under a different user account than the one you’re currently logged into. The account you’re logged into now (nke8zxx3uf) is not associated with the site thegenxtravels.com, which is why you don’t see your upgraded support options now.

  I hope that clarifies things!