Former employee created website. Need help recovering it.
-
I have taken over marketing duties for a family business. The site was created by a former employee who left us with no information about where the site was created, or how to get access to it to make edits.
Looking in the site page code, it states something about ‘BrowseHappy.com’, which a simple google search states was bought by WordPress before the site would have been created.
I’m hoping there’s a way I can get help recovering the site. I am happy and able to provide proof of ownership of the company in order to gain access, if necessary.
Self-declared URL: doti-optics.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
-
I have taken over marketing duties for a family business. The site was created by a former employee who left us with no information about where the site was created, or how to get access to it to make edits.
Looking in the site page code, it states something about ‘BrowseHappy.com’, which a simple google search states was bought by WordPress before the site would have been created.
I’m hoping there’s a way I can get help recovering the site. I am happy and able to provide proof of ownership of the company in order to gain access, if necessary.
WP.com: Yes
Jetpack: No
Correct account: Yes -
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help.
Thanks!
- The topic ‘Former employee created website. Need help recovering it.’ is closed to new replies.
WordPress.com Forums 