Forms data

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  wbal6651 · Member · Sep 22, 2020 at 4:05 pm

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  Why am i not receiving my form data via email.

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  kokkieh · Staff · Sep 23, 2020 at 5:41 am

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  Hi there,

  Of what site are you speaking? The account you’re using to post here doesn’t own any sites hosted on WordPress.com, nor do you have any sites using the Jetpack plugin.

  If you’re using the open source WordPress software at another hosting provider, you need to contact support for the specific contact form plugin you’re using directly for help with this.

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  wbal6651 · Member · Sep 23, 2020 at 5:46 am

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  Why does it keep saying I don’t have a site?
  Here is my site
  zadelosolutions.com I also have a log in and everything. I can see my dashboard and I’ve edited my forms, but when it comes to getting the data, I’m not getting anything.

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  wbal6651 · Member · Sep 23, 2020 at 5:48 am

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  Is it possible I have 2 accounts? Because the pictures are different.

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  staff-mckluskey · Staff · Sep 23, 2020 at 8:02 am

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  The site you mentioned is not hosted by WordPress.com but on HostGator (it is using the open-source WordPress software from WordPress.org), to access it you’d go to zadelosolutions.com/wp-admin.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.